Frequently Asked Question

Why is my account LOCKED?
Last Updated a year ago

The reason for accounts being locked is the following:

1) Too many failed login attempts. I always suggest using a password manager like Bitwarden to prevent this. This also allows you to use secure passwords that are not used across multiple platforms.
2) Different IP addresses. Too many logins at different IP addresses can cause you account to be locked. AN reason is using a lot of public WiFi's for access. Or the use of a VPN which I encourage. I can turn this security feature off if you use a VPN.

Submit a ticket to have you account unlocked.

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